See every member’s day, not just their appointment.
Between sessions you are working from memory and self-report. BetterStep gives you the mornings in between: what each member did, how their risk moved, and who needs a human today.
Built for programs that lose people between visits.
Members do the routine between sessions. You arrive at the session already knowing how the week went.
A shared daily structure across the house, and a risk signal before a slip becomes a discharge.
Offer recovery support people will actually open, without asking them to disclose anything to their employer.
Four questions, answered before your first session.
Most addiction CRMs record what happened in the room. This one records what happened between rooms.
Everyone you are responsible for on one screen, ordered by who moved in the wrong direction since yesterday.
A Relapse Risk Score from R0 to R4, recomputed from each morning's check-in rather than from the last appointment.
A logged slip, a broken streak, a crisis-tool tap. Only events that warrant a call, not a notification for every login.
A member appears in your dashboard only after they consent to be shared, and every access is written to an audit log.
Numbers you can put in front of a payer.
These are the fields the platform reports on. Outcome benchmarks get published only once there is consented, real cohort data behind them.
- Daily check-in rate
- Routine completion
- Streak length
- Screener deltas over time
- Relapse Risk Score movement
- Logged slips
- Caseload at risk
- Time to clinician response
- Retention at 30 / 90 days
Recovery data is the most sensitive data there is.
Substance use records are handled under Part 2 consent and disclosure rules, not general HIPAA alone.
Members choose what a clinic sees and can withdraw it. Nothing is shared by default.
Every record view is attributed and timestamped, so a chart access can always be explained.
Data is encrypted in transit and at rest, with role-scoped access inside the clinic.
Priced per active member, not per seat.
Clinicians should never be rationed. Start with a paid pilot on a single cohort, review the engagement data together at the end of it, and expand only if the numbers hold.
The clinic side only works because the member side gets used.
Bring one cohort. We will show you their week.
A demo runs about thirty minutes: the member experience, the dashboard, and the consent model. Bring your compliance lead.