Terms of Use

• BetterStep is an app that helps adults recovering from addiction with daily check-ins, exercises, journaling, progress tracking and an AI coach. • It is not a doctor, a therapist, a treatment program or a crisis line. Nobody watches what you enter in real time. • You must be 18 or older. • You own what you write. You let us use it only to run BetterStep for you. • Your clinic sees your information only if you choose to share it. Your clinic, not BetterStep, is responsible for your care. • Bettercoins have no cash value. While your account is open, we never take away coins, badges or levels you earned. • If we offer paid plans, you'll see the price and renewal terms before you pay, and you can cancel anytime. • US disputes go to individual arbitration unless you opt out. • Questions: info@betterstep.io This summary is only a guide. The full Terms below are what count.

1.1 Who we are. These Terms of Use ("Terms") are a contract between you and better step pro LLC, a company registered in Georgia (the country), Identification Number 405766620, 13 M. Tamarashvili, Tbilisi, Georgia ("BetterStep", "we", "us" or "our"). 1.2 What they cover. These Terms cover the BetterStep app for iPhone and Android, our website betterstep.io, and everything we offer through them (together, "BetterStep"). 1.3 How you agree. You agree to these Terms when you tap Agree and continue, Continue with Google or Continue with Apple on the sign-up screen. The line next to those buttons tells you that tapping one of them means you agree to these Terms. When we update these Terms, you agree to the new version by tapping I agree on the screen that shows it to you (Section 18.2). If you only visit our website and never create an account, these Terms apply to your visit as far as the law allows. If you don't agree, don't create an account and don't use BetterStep. 1.4 Other documents. • Privacy Policy and Health Data Policy. These explain how we collect, use and protect your information, and your rights. They are separate notices, not part of this contract. • Sub-processors page. The companies that help us run BetterStep. • Safety Protocol page. What the app's safety check looks for and what happens when it does. • Community Guidelines. The rules for the community. If you use the community, they are part of these Terms (Section 10). • Purchase terms. The price and plan details shown when you buy a paid plan are part of these Terms (Section 13). 1.5 Clinic staff. If you use the BetterStep clinic dashboard for work, your clinic's agreement with us governs that use, not these Terms. 1.6 Words we use. "Including" means "including but not limited to". "Clinic" means a treatment program, clinician or other professional you choose to connect with in BetterStep. "Your content" means anything you enter, write, upload or choose in BetterStep.

2.1 Adults only. You must be 18 or older and able to enter a binding contract. By creating an account, you confirm that you are. BetterStep is not for anyone under 18. If we learn, including from Apple, Google or our own checks, that a user is under 18, we close the account and delete its data. 2.2 Where BetterStep is offered. You may use BetterStep only where we offer it. Some features may not be available in every state or country (for example, the community is not available in some states). You agree not to get around these limits, for example by giving a false location. 2.3 Legal restrictions. You confirm that: • you are not located in a country that is subject to a US Government embargo, or that the US Government has designated as a "terrorist supporting" country; and • you are not listed on any US Government list of prohibited or restricted parties. 2.4 One person, one account. BetterStep is for your own recovery. You may not create an account for someone else, let anyone else use yours, or use BetterStep to watch or check on another person (for example a family member or employee). You may not use BetterStep if we have banned you before.

3.1 What it is. BetterStep is self-help software for adults who want to change their relationship with alcohol, drugs, nicotine, gambling, pornography or gaming. It offers daily check-ins, self-guided exercises, education, journaling, reminders, progress tracking, an AI coach, and tools that let you share your progress with a clinic if you choose. 3.2 What it isn't. BetterStep is not: • medical, psychiatric or psychological care, or any other health care service; • therapy, counseling, psychotherapy or addiction treatment; • detox, withdrawal management or medication management; • a doctor, therapist, counselor or other licensed professional; • a crisis line or emergency service; • a medical device; or • health insurance or a health plan. Using BetterStep does not create a doctor-patient, therapist-client or any other professional relationship between you and BetterStep. Some privacy laws use their own labels for apps that handle health information. Those labels apply only for the purposes of those laws. They don't change what BetterStep is, or make BetterStep a health care provider, for any other purpose. 3.3 No diagnosis. BetterStep does not diagnose, treat, cure or prevent any disease or condition. Questionnaires, scores and insights in the app are tools for self-reflection. They are not diagnoses or medical assessments. 3.4 No promised results. Recovery is personal, and slips can happen. We don't promise any result, including that you will stop or reduce any behavior or substance use. 3.5 General information. Content in BetterStep is general and may not fit your situation. If the app points you to outside help, such as a helpline or a local service, we don't run, control or endorse it. 3.6 Use it alongside real-world support. BetterStep works best as one part of your recovery, not the only part. Always follow the advice of your doctor or other health professional. Never ignore professional advice, or delay getting it, because of something in BetterStep.

4.1 If you or someone else may be in danger, get help now: • Emergency: call 911. • Thinking about suicide, or in emotional crisis: call or text 988 (the Suicide and Crisis Lifeline), available 24/7. • Help and treatment referrals for substance use: call the SAMHSA National Helpline at 1-800-662-4357, free and confidential, 24/7. • Outside the United States: call your local emergency number. 4.2 Nobody at BetterStep watches in real time. Nobody at BetterStep monitors what you enter as you enter it. BetterStep does not contact emergency services, the people in your safety plan, or anyone else for you. 4.3 The panic button and safety plan. These open your own saved plan and support resources. They don't call for help unless you place the call yourself. 4.4 The safety check can miss things. BetterStep's automatic safety check may miss signs that you are in danger, or flag something that isn't a risk. 4.5 Clinic alerts are not an emergency response. If you connected a clinic, it may get an alert. Your clinic may not see an alert quickly, or at all (for example outside its working hours). Never wait for your clinic to respond to an alert when you need urgent help. 4.6 Technology fails. Your phone, your internet connection or BetterStep may not work when you need them. Keep emergency numbers and the numbers of people you trust somewhere outside BetterStep too. 4.7 Safety tools are not a promise to protect you. The safety check, panic button, safety plan, crisis resources and clinic alerts are tools that help you help yourself. By offering them, BetterStep does not promise, and does not take on any duty, to watch over you, notice danger, warn anyone or get help for you.

5.1 Withdrawal can be dangerous. Stopping or cutting down alcohol, benzodiazepines (for example Xanax or Valium) or opioids can cause withdrawal that needs medical care. Talk to a doctor before you stop or cut down. Never start, stop or change a prescribed medication because of something in BetterStep; ask your doctor first. 5.2 Breathing and other exercises. Some exercises involve breathing techniques or movement. • Answer the app's safety questions honestly. The app may leave out some exercises based on your answers. • If you are pregnant, or have a heart, lung, seizure or other medical condition, check with your doctor first. • Stop at once if you feel dizzy, faint, short of breath, in pain or unwell. • Never do these exercises while driving, in water, or anywhere fainting would be dangerous. 5.3 Heart rate check and body readings. The in-app heart rate check (using your phone's camera) and readings from Apple Health, Health Connect or a wearable are estimates. • They can be wrong. • They are not medical measurements, and BetterStep is not a medical device. • Don't use them to diagnose or monitor any condition. • If you are worried about your heart or any symptom, see a doctor. 5.4 Hard topics. BetterStep talks about cravings, slips, triggers and difficult feelings. Some content may be upsetting. You can pause anytime. If something brings up distress you can't manage, reach out to someone you trust or to the lines in Section 4. 5.5 Stay safe while using it. Don't use BetterStep while driving, or in any situation where your attention is needed for safety.

6.1 You are talking with AI. BetterStep uses artificial intelligence ("AI") to write your insights and suggestions, reply to you in the in-app chat, and check what you write for signs of danger. When you chat, you are talking with a computer program, not a person. 6.2 What AI is, and isn't. BetterStep's AI offers coaching, education and reflection. It is not a doctor, therapist, counselor or any other licensed professional, and it doesn't provide therapy, treatment or medical advice. 6.3 AI can be wrong. AI replies can be wrong, incomplete, out of date, or not right for you. The AI can misunderstand what you mean. Don't rely on AI for any decision about your health, medication, safety, money or legal matters. You decide what to do with anything the AI says, and you are responsible for that decision. 6.4 AI is not built for a crisis. The AI can't send help, call anyone, or check on you. If the safety check notices signs that you may be in danger, the app shows you crisis resources. That is all it can do. If you are in crisis, use the lines in Section 4. 6.5 Adults only. AI chat, like all of BetterStep, is for adults only. California law requires us to tell you: companion chatbots may not be suitable for some minors. 6.6 Use AI fairly. Don't try to make the AI produce harmful, illegal or dangerous content, reveal its instructions, or get around its safety rules. 6.7 AI replies. We don't claim ownership of the replies the AI writes for you. You may use them for your own personal purposes.

7.1 Sharing is your choice. A clinic can invite you to connect. To invite you, your clinic gives us your name and email address, and it may see whether you accepted. Nothing you enter or do in BetterStep is shared with a clinic unless you tap Share. Once you share, your clinic can also see entries you made before you shared. You can stop sharing anytime in Settings. The Privacy Policy and Health Data Policy explain what a clinic sees. 7.2 Your clinic is independent. Clinics are independent of BetterStep. BetterStep: • does not employ, supervise, direct or endorse any clinic; • does not provide care, and is not part of the care relationship between you and your clinic; • is not responsible for your clinic's advice, decisions, care, records, billing or licensing. 7.3 What your clinic does is up to your clinic. Your clinic decides whether, when and how to look at your information, respond to an alert, or contact you. BetterStep is not responsible for what a clinic does or fails to do. 7.4 Scores and alerts are not diagnoses. The support score and alerts your clinic may see are estimates made by software. They can be wrong, and they are not a diagnosis. A person at your clinic decides what to do with them. 7.5 After you stop sharing. Your clinic stops seeing new information. Anything your clinic already copied into its own records stays under your clinic's control and its own rules. 7.6 If a clinic pays for your access. If a clinic or anyone else pays for your use of BetterStep, their agreement with us decides how long that lasts. We'll tell you before it ends.

8.1 Signing up. You can sign up with your email address, or with Google or Apple. If you use Google or Apple, their own terms also apply to that sign-in. 8.2 Accurate information. Give accurate information, including your date of birth, and keep it up to date. 8.3 Keep it secure. Keep your login private. You are responsible for what happens in your account, unless it happens because of our failure. Tell us right away at info@betterstep.io if you think someone else has used your account. 8.4 Age checks. We may use age information from Apple, Google or you to confirm you are 18 or older.

9.1 You own it. You keep ownership of your content. 9.2 Permission you give us. You give BetterStep a worldwide, non-exclusive, royalty-free license to host, store, copy, process, transmit and display your content, only as needed to: • run BetterStep for you, including the features you choose to use (such as AI features, sharing with a clinic, or posting in the community); • keep BetterStep and its users safe; • fix and improve BetterStep, including by creating information that no longer identifies you; • enforce these Terms, and bring or defend legal claims; and • comply with the law. We may let the companies that help us run BetterStep use your content for these purposes only, on our behalf. This license does not let us use your name, image or likeness to promote BetterStep. It ends when your content is deleted, except for copies we keep for a limited time as our Privacy Policy describes (for example in backups) or as the law requires. 9.3 How we handle your information. Our Privacy Policy and Health Data Policy explain how we handle your content and other information. 9.4 Your responsibility. You are responsible for your content. Only enter content you have the right to share. • Don't enter other people's private information without their permission. • Only add someone to your safety plan if they are okay with it. 9.5 Keep your own copies. BetterStep is not a backup service. You can ask for a copy of your data at any time (see the Privacy Policy). 9.6 Ideas and feedback. If you send us ideas or suggestions about BetterStep, we may use them freely, without paying you. Please don't include health information in feedback.

This section applies if BetterStep offers a community feature where you are and you use it. 10.1 Community Guidelines. Before your first post, you must accept the Community Guidelines. They are part of these Terms, and breaking them breaks these Terms. The Guidelines describe how we usually handle problems. They are not a promise that we will take any particular action, at any particular speed. 10.2 Who sees your posts. Other members can see what you post in the community. You give other members a limited permission to view your posts in BetterStep only. They may not copy or share them outside BetterStep. 10.3 Badges are your choice. You choose whether your posts show recovery badges, streaks or day counts. These are based on what you enter in the app. BetterStep doesn't check them. 10.4 Posts are not advice. Posts come from other members, not from BetterStep. We don't check, endorse or adopt them. Under US federal law (47 U.S.C. 230), BetterStep is not treated as the publisher or speaker of what members post. Nothing posted by another member is medical or professional advice. You rely on posts, and deal with other members, at your own risk. 10.5 We may moderate, but we don't have to. We have the right, but not the duty, to monitor, review, hide, remove or restrict any post or account, at any time, at our discretion. We don't promise to monitor the community, or to review or act on any report within any time. 10.6 Nobody watches in real time. BetterStep does not monitor the community in real time and can't step in during an emergency. If you or someone else may be in danger, call 911, or call or text 988. 10.7 Protect each other's privacy. Never reveal outside BetterStep who you saw in the community or what they shared, and never try to find out who another member is. 10.8 Report and block. You can report posts and members, and block members, in the app. If we act on your account or post, you can ask us to look again by emailing info@betterstep.io. 10.9 Intimate images. Sharing intimate images of someone without their consent is a federal crime. If an intimate image of you (real or computer-made) was shared in BetterStep without your consent, you, or someone acting for you, can report it in the app or email info@betterstep.io with the subject "Remove intimate image". Your request must include: • your signature (typing your name counts); • enough information for us to find the image, such as where you saw it and who posted it; • a short statement that you believe in good faith the image was shared without your consent; and • how we can contact you. As federal law (the TAKE IT DOWN Act) requires, we remove the image within 48 hours after we receive a valid request, and we make reasonable efforts to find and remove known identical copies. We are not liable to anyone for removing content in good faith under this section. 10.10 Child sexual abuse material. We have zero tolerance for it. We remove it, report it to the National Center for Missing & Exploited Children as federal law requires, and ban the account. 10.11 When you delete. When you delete a post, or your account, we delete your community posts and comments as our Privacy Policy describes.

You agree not to: 1. break any law, or help anyone else break one; 2. buy, sell, offer, find, share or ask for drugs, prescription medication, alcohol, gambling access, or anything else illegal or harmful, or arrange any of these; 3. describe in detail how to use, get, prepare or hide a substance, or how to gamble or hide gambling; 4. encourage self-harm, suicide, eating disorders or substance use; 5. harass, threaten, bully, stalk, shame or discriminate against anyone; 6. post sexual content, or any content involving a person under 18 in a sexual way; 7. share intimate images of anyone without their consent; 8. reveal another member's identity or what they shared, or try to find out who they are; 9. pretend to be someone else, or pretend to be a doctor, therapist or other professional, or give medical advice to others; 10. post spam, ads or promotions, or ask members for money; 11. post content that you don't have the right to share, including other people's copyrighted material; 12. try to access other accounts, our systems or data without permission, or test our security without our written permission; 13. upload viruses or harmful code, or interfere with or overload BetterStep; 14. copy, scrape or collect data from BetterStep by automated means; 15. copy, change, reverse-engineer or resell BetterStep, except as the law expressly allows; 16. use BetterStep for commercial purposes; 17. try to make the AI produce harmful content or get around its safety rules; 18. get around any limit on features, locations or ages; 19. cheat to earn Bettercoins, streaks or badges; or 20. misuse the report tools, for example by making false reports. We may remove content, limit features, or suspend or close accounts that break these rules (Section 19). Some of these acts are also crimes, and we may report them to the authorities.

12.1 What Bettercoins are. Bettercoins are in-app points. You earn them by using BetterStep, for example by finishing daily tasks, as the app shows. You never earn or lose Bettercoins because of a slip or because of how many days you've been clean. 12.2 No cash value. Bettercoins: • have no cash value; • can't be bought with money; • can't be sold, transferred, gifted or exchanged for cash; and • are not money, a gift card, a stored-value card, a security or a cryptocurrency. They belong to your account and are for your personal use in BetterStep. 12.3 What you can use them for. You can use Bettercoins for the things the app offers, for example streak shields, or a discount on a paid plan (Section 13.8). The app shows what each costs and any limits. 12.4 We never take away what you earned. While your account is open, we never take away Bettercoins, badges, levels or your longest streak that you earned by using BetterStep as intended. The only exceptions: we may correct coins or rewards added by a technical error, or gained by cheating or by breaking these Terms. If we do, we'll tell you. Section 12.7 says what happens when an account closes. 12.5 Streaks and day counts. Your current streak and your clean-days counter follow the rules the app shows. For example, a missed day without a streak shield ends your current streak. Your longest streak, badges and levels stay. 12.6 Changes to Bettercoins. We may change how Bettercoins are earned or what they can be used for, going forward. We'll tell you in the app at least 30 days before a change that reduces what your existing Bettercoins can be used for, or before we end Bettercoins, so you have time to use them. 12.7 If your account closes. Bettercoins, badges, levels and streaks end when your account is deleted or closed (Section 19), whoever closes it, and can't be restored. Nothing is paid for them.

This section applies if BetterStep offers paid plans and you buy one. BetterStep is free today. 13.1 Price and plan. Before you pay, the app shows the price, how often you'll be charged, what the plan includes, and any free trial and the date it ends. The price shown includes all mandatory fees. Sales tax may be added where the law requires. 13.2 Your consent. You start a paid plan only by tapping a separate button to buy it. Agreeing to these Terms never starts a paid plan by itself. 13.3 Automatic renewal. Paid plans renew automatically at the end of each billing period, at the then-current price, until you cancel. You authorize the charge for each renewal through the payment method used for your purchase, such as your Apple or Google account. 13.4 Free trials. If your plan starts with a free trial, it becomes a paid plan automatically when the trial ends, unless you cancel before then. For App Store and Google Play purchases, cancel at least 24 hours before the trial ends to avoid being charged. If a free trial or a special starting price lasts longer than 31 days, we'll remind you between 3 and 21 days before it ends, with how to cancel. 13.5 How to cancel. You can cancel anytime, at no cost: • in the app, under Settings > Subscription, which takes you to your Apple or Google subscription settings; or • directly in your App Store or Google Play subscription settings. Plans for individual users are sold through the App Store and Google Play. Clinic plans are sold on our website, betterstep.io, and are cancelled there or by email (see 13.10). Cancellation takes effect at the end of your current billing period, and you keep access until then. After you cancel, we never charge you again for that plan. Deleting the app or your account does not cancel an App Store or Google Play subscription; cancel it in your store settings too. 13.6 Reminders and price changes. We'll send reminders as the law requires. While your plan is active, we remind you at least once a year what you are paying for, how much and how often, and how to cancel. If your plan runs for a year or longer at a time, we also remind you between 15 and 45 days before each renewal. If your price is going up, we'll tell you at least 7 days, and no more than 30 days, before the new price first applies to you, and you can cancel before then. If the law or the app store requires your agreement to a new price, we'll ask for it. 13.7 Refunds. • Purchases made through the App Store or Google Play are refunded only under Apple's or Google's refund policies. Ask them directly. • Clinic plans paid on our website are refunded under our Refund & Cancellation Policy at betterstep.io/refund-policy. • Otherwise, payments are non-refundable, including for partly used billing periods, except where the law requires a refund (including where a state automatic renewal law gives you one) or where these Terms say otherwise. • If we end BetterStep (Section 17.2), or close your account for a reason other than your breaking these Terms or the law, we refund the unused part of any prepaid period. 13.8 Bettercoins discounts. You may be able to use Bettercoins for a discount on a paid plan, up to the limits the app shows (for example, a maximum discount per year). The discounted price is shown before you buy and is charged through Apple or Google. A discount has no cash value, and can't be exchanged or carried over except as the app shows. 13.9 Apple and Google billing. For purchases through the App Store or Google Play, Apple or Google processes the payment and handles billing under its own terms. BetterStep is responsible for BetterStep itself. 13.10 Clinic plans bought on our website. A clinic, treatment centre or other organisation can buy a clinic plan for its members on betterstep.io. The clinic pays by bank card through our payment provider, Keepz; we never see or store the full card number. The seats, the billing period, the price and the currency are shown on the payment page before the clinic pays, and we email a receipt after each payment. How a clinic cancels, and when we refund, is set out in our Refund & Cancellation Policy at betterstep.io/refund-policy, which forms part of these Terms for clinic plans. If a clinic pays for your access, Section 7.6 applies: you pay nothing, and we tell you before the clinic's plan ends.

14.1 Third-party services. BetterStep works with services run by other companies, including Apple Health, Health Connect, Samsung Health, wearables and their apps, sign-in with Google or Apple, and the App Store and Google Play. Their own terms and privacy policies apply to your use of them. 14.2 We don't control them. We are not responsible for other companies' services, including whether they work, whether their data is accurate, or what they do with your information. 14.3 Your devices and data plan. You are responsible for your phone and internet connection, and for any charges from your mobile carrier. You must follow the terms of any third-party agreement that applies when you use BetterStep, such as your carrier's terms.

15.1 Permission to use BetterStep. We give you a limited, personal, non-exclusive, non-transferable, revocable license to download and use BetterStep for your own personal, non-commercial use, on devices you own or control, as these Terms and the app store's rules allow. 15.2 We own BetterStep. BetterStep, including its software, design, text, exercises, audio, images, names and logos (but not your content), belongs to BetterStep or the companies that license it to us, and is protected by law. We keep all rights we don't expressly give you. 15.3 Open-source parts. Some parts of the app are open-source software under their own licenses. Those licenses apply to those parts.

16.1 How to complain. If you believe something in BetterStep infringes your copyright, send a notice to our copyright agent that meets the requirements of the Digital Millennium Copyright Act (17 U.S.C. 512(c)(3)), including: • your signature; • the work you believe is infringed; • where the material is in BetterStep; • your contact details; • a statement that you believe in good faith the use isn't authorized; and • a statement, under penalty of perjury, that your notice is accurate and that you are authorized to act for the copyright owner. 16.2 Our copyright agent: Copyright Agent, better step pro LLC, 13 M. Tamarashvili, Tbilisi, Georgia; email info@betterstep.io, subject "Copyright notice". 16.3 Counter-notices. If we remove your content after a copyright notice, we'll tell you. You may send a counter-notice as the law allows. 16.4 Repeat infringers. We close the accounts of people who repeatedly infringe copyright, in appropriate circumstances.

17.1 We may change features. We may add, change, suspend or remove features at any time, for example to improve BetterStep, keep it safe or follow the law. Some features may be marked as test or "beta" features and may be less reliable. 17.2 If we end BetterStep. If we stop offering BetterStep entirely, we'll tell you at least 30 days before, unless we can't because of the law or a situation beyond our reasonable control. We'll give you a way to get a copy of your data, and we'll refund prepaid time as Section 13.7 says.

18.1 How we change them. We may update these Terms. When we do, we change the "Last updated" date at the top. 18.2 Important changes. For an important change, we'll tell you in the app or by email at least 30 days before it takes effect. We'll ask you to accept the new Terms in the app, and we may require you to accept them before you keep using BetterStep. If you don't accept them, you can close your account before they take effect (Section 19). 18.3 Urgent changes. A change needed by law, or to protect users' safety or security, may take effect sooner. We'll still tell you. 18.4 Other changes. Small changes, such as clearer wording or corrected contact details, take effect when we post them. If you keep using BetterStep after that, you accept them. 18.5 No looking back. Changes apply going forward only. A change doesn't apply to a dispute that was already filed, or that you or we had already given notice of, before the change took effect. Changes to the arbitration agreement also follow Section 24.10.

19.1 You can leave anytime. You can delete your account and data anytime in Settings > Delete all my data, or by emailing info@betterstep.io. If you have a paid plan through the App Store or Google Play, cancel it there too (Section 13.5). 19.2 When we may suspend or close your account. We may limit, suspend or close your account, or remove content, if: • you break these Terms or the law; • you put other users, BetterStep or anyone else at risk; • we suspect fraud or misuse; • the law or a court or regulator requires it; • we stop offering BetterStep, or a feature, where you are; • your account has not been used for 3 years (we'll email you first, as our Privacy Policy describes); or • for any other business reason, if we tell you at least 30 days before. We never do this to punish you for a complaint or a legal claim made in good faith. 19.3 Notice. Where it's reasonable and legal, we'll tell you before or when we act, and why. You can ask us to reconsider by emailing info@betterstep.io. 19.4 What happens after. • Your license to use BetterStep ends. • Your information is handled as our Privacy Policy and Health Data Policy describe. You can still ask us for a copy or for deletion. • Sections 3 to 7, 9.6, 12.7, 13.7, 15.2, 19.4 and 20 to 31 continue to apply after your account closes, and so does anything else that by its nature should continue.

In this section and in Sections 21 to 23, "BetterStep parties" means BetterStep and its affiliates, owners, directors, officers, employees, contractors, agents and service providers. 20.1 You understand the risks. You understand and accept that: • recovery is hard, and slips, cravings, strong emotions and setbacks can happen whether or not you use BetterStep; • BetterStep's content, exercises, AI replies, scores, readings and alerts may be wrong, incomplete or not right for you; • the exercises may cause physical effects such as dizziness; • BetterStep may be unavailable when you need it; • nobody at BetterStep watches what you enter in real time; • the safety check, alerts and other safety tools may not notice danger, and can't bring help; and • clinics, other members and other companies act on their own. 20.2 Your choices are your own. You use BetterStep voluntarily and at your own risk. You are responsible for your health, your decisions, your actions, and what happens because of them, including decisions you make based on anything in BetterStep. 20.3 Release. To the fullest extent the law allows, you release the BetterStep parties from, and agree not to sue them for, all claims, demands, losses and damages (known and unknown) arising out of or relating to: • (a) what a clinic, clinician, other member, or any other person or company that isn't a BetterStep party does or fails to do, including how your clinic uses your information or responds (or doesn't respond) to an alert; • (b) your recovery, your health outcomes, and decisions you or others make based on BetterStep's content, exercises, AI replies, scores, readings or alerts; and • (c) any other part of your use of BetterStep, EVEN IF THE CLAIM IS BASED ON THE ORDINARY NEGLIGENCE OF A BETTERSTEP PARTY. 20.4 What the release doesn't cover. The release, and the promise not to sue, in Section 20.3 do not cover claims for: • death or personal injury caused by a BetterStep party's negligence; • gross negligence, recklessness, willful misconduct or fraud; • a BetterStep party's violation of law, where the law doesn't allow that to be released; • your rights under consumer protection laws that can't be waived; or • anything else the law doesn't allow to be released. Section 20.3(c) does not apply to residents of the states listed for it in Section 26. 20.5 Who the release binds. You give this release for yourself and, to the fullest extent the law allows, for your heirs, executors, administrators, estate and anyone else who claims through you or on your behalf. 20.6 Unknown claims (California Civil Code Section 1542). You waive the protection of California Civil Code Section 1542, and of any similar law anywhere, for the claims released in Section 20.3. Section 1542 says: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party." You understand that you may later discover facts you don't know today, and you agree the release still applies.

21.1 "As is". To the fullest extent the law allows, BetterStep is provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory. This includes any implied warranties of merchantability, fitness for a particular purpose, title, accuracy, quiet enjoyment and non-infringement. 21.2 Specifically. To the fullest extent the law allows, the BetterStep parties do not promise that BetterStep, or any content, exercise, AI reply, score, reading or alert in it: • is accurate, complete, reliable, current or right for you; • is suitable for any medical, clinical, therapeutic or safety purpose; • will work without interruption, errors, viruses or security problems; • will detect any risk or danger; or • will lead to any result. We make no promises about clinics, other members, or other companies' services. 21.3 Rights the law gives you. Some laws give you warranties or rights that a contract can't remove. Nothing in these Terms removes those. Where the law doesn't allow an implied warranty to be excluded, it lasts only for the shortest period the law allows.

22.1 Types of loss we are not responsible for. To the fullest extent the law allows, the BetterStep parties are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, data, goodwill or opportunity, or for emotional distress, arising out of or relating to BetterStep or these Terms. This applies whatever the legal theory (contract, tort including negligence, product liability, statute or otherwise), and even if we were told the loss was possible. 22.2 Maximum amount. To the fullest extent the law allows, the BetterStep parties' total liability for all claims arising out of or relating to BetterStep or these Terms is limited to the greater of: • (a) the total amount you paid for BetterStep (including through Apple or Google) in the 12 months before the event that gave rise to the claim; or • (b) US$100. This is one limit for all the BetterStep parties together. Naming more than one BetterStep party, or bringing more than one claim about the same events, does not raise it. 22.3 What these limits don't cover. Sections 22.1 and 22.2 do not limit liability for: • death or personal injury caused by a BetterStep party's negligence; • gross negligence, recklessness, willful misconduct or fraud; • anything else the law doesn't allow to be limited. For those claims, the BetterStep parties are liable to the extent the law requires. 22.4 Part of the deal. These limits are an essential part of the agreement between you and BetterStep. BetterStep could not be offered on these terms without them. They apply even if a limited remedy fails of its essential purpose.

23.1 What you agree to cover. To the fullest extent the law allows, you will defend, indemnify and hold harmless the BetterStep parties from claims, losses, damages, fines and reasonable costs (including reasonable legal fees) brought by someone else, to the extent they arise from: • your breach of these Terms; • your content; • your violation of any law or of anyone else's rights; or • your unauthorized access to, or misuse of, BetterStep, including your conduct toward other members. 23.2 Limits. This doesn't apply to the extent a claim was caused by a BetterStep party's own negligence or misconduct. We'll tell you promptly about any claim covered by this section. We may choose to control the defense, and you'll cooperate. We won't settle a claim in a way that requires you to admit fault or pay money without your consent.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. It applies if you live in the United States. If you live elsewhere, see Section 27. 24.1 What this covers. This section covers any dispute, claim or controversy between you and any BetterStep party that arises out of or relates to BetterStep, these Terms, your account or a paid plan, whether based on contract, tort, statute or anything else (a "dispute"). This includes disputes about something that happened before you agreed to these Terms. To the fullest extent the law allows, it also covers a dispute brought by anyone who claims through you or on your behalf, such as your estate, heirs or personal representative. It does not cover disputes about any other product or service. 24.2 Talk to us first. Before starting an arbitration or court case, the person bringing the dispute must send the other a written dispute notice, and both sides must try in good faith to resolve it for 60 days. • Your notice goes to info@betterstep.io with the subject "Dispute notice". It must include: ◦ your name, the email address on your account, and the state where you live; ◦ a description of your dispute and the relief you want; and ◦ your own signature (and your lawyer's, if you have one). • Our notice goes to the email address on your account. • One person per notice. Each notice must be about one person's dispute only. A notice sent for a group of people doesn't count. • A call if asked. If either side asks within the 60 days, we'll talk by phone or video. You can bring a lawyer. • Deadlines pause. The time limits for bringing the dispute (Section 25.4) pause from when a complete notice is sent until the 60 days end. • Enforcement. A court may stop an arbitration or lawsuit that was started without following this section. 24.3 Binding individual arbitration. If the dispute isn't resolved within the 60 days, it will be resolved by binding individual arbitration, not in court, except as Section 24.6 says. In arbitration, a neutral arbitrator decides instead of a judge or jury. The process is simpler and review is limited, but the arbitrator can award you the same individual relief a court could. The Federal Arbitration Act (9 U.S.C. 1 and following) governs this section. 24.4 Class action waiver. You and BetterStep may bring disputes only on an individual basis, not as a plaintiff or class member in any class, collective, consolidated or representative action. The arbitrator may not combine more than one person's claims, and may award relief only to the individual person bringing the claim and only as needed for that person's claim. The AAA may administer related individual cases together under its rules, but each case is decided on its own facts. By agreeing to arbitration, you and BetterStep each give up the right to a jury trial and to take part in a class action. 24.5 Rules, fees and hearings. • Rules. The American Arbitration Association ("AAA") runs the arbitration under its Consumer Arbitration Rules, as this section changes them (adr.org; 1-800-778-7879). If 25 or more similar arbitration demands are filed against BetterStep by or with help from the same or coordinated lawyers or organizations, the AAA's Mass Arbitration Supplementary Rules also apply, as the AAA applies them. If the AAA can't or won't run the arbitration, we'll agree on another provider, or a court will appoint an arbitrator. • Fees. Filing, administration and arbitrator fees are paid as the AAA's consumer rules and fee schedule say, and BetterStep pays the rest. If you show the arbitrator that the costs of arbitration would be too high for you compared with going to court, BetterStep will pay as much of them as the arbitrator decides is needed to fix that. • Lawyers' fees. Each side pays its own lawyers' fees and costs, unless a law allows the winner to recover them; then the arbitrator may award them as a court could. The arbitrator may also award fees and costs against a side whose claim or defense was frivolous or brought for an improper purpose, as a court could. • Hearings. Hearings take place by video or phone, or on written submissions, unless the arbitrator decides an in-person hearing is needed. An in-person hearing takes place in the county where you live, unless we both agree otherwise. • Decision. The arbitrator gives a written decision explaining the main reasons. Judgment on it may be entered in any court with jurisdiction. 24.6 Disputes that can go to court. The following may be brought in court instead (Section 25.2): • (a) Small claims. Either side may bring an individual dispute in small claims court, if it qualifies and stays there. • (b) Intellectual property and security. Either side may ask a court to stop the infringement or misuse of intellectual property, or unauthorized access to BetterStep or its systems. • (c) Public injunctive relief. A request for an order that would mainly benefit the general public (public injunctive relief), to the extent the law doesn't allow it to be waived or sent to arbitration. The court decides it only after the individual claims in the case are arbitrated, and pauses the court case until then. • (d) Sexual assault and sexual harassment. A dispute about sexual assault or sexual harassment, if the person bringing it chooses court, as federal law (9 U.S.C. 401 and 402) allows. • (e) Anything the law doesn't allow to be arbitrated. 24.7 Who decides what. The arbitrator decides all disputes about the scope, validity, enforceability or formation of this arbitration agreement, except that a court decides: • whether Section 24.4 (class action waiver) is valid and enforceable; • whether a dispute belongs in court under Section 24.6; • whether you opted out under Section 24.8; and • whether you rejected a change under Section 24.10. 24.8 You can opt out. You can opt out of this arbitration agreement within 30 days after you first agree to a version of these Terms that includes it. Email info@betterstep.io from the email address on your account, with the subject "Arbitration opt-out", your name, and a statement that you opt out of arbitration. • Opting out applies only to you. • It doesn't affect anything else in these Terms; your disputes then go to court under Section 25. • If you opted out of an earlier version, you stay opted out. 24.9 If part of this section can't be enforced. If Section 24.4 is found unenforceable for a particular claim or type of relief, that claim or relief (and only that one) is separated and goes to court under Section 25.2, and the court case is paused until the arbitration ends. It may never go ahead as a class, collective or representative arbitration. If any other part of this section is found unenforceable, the rest still applies. 24.10 Changes to this section. If we make an important change to this section, you can reject it by emailing info@betterstep.io with the subject "Reject arbitration change" within 30 days after the change takes effect. You then stay under the version of this section you last accepted. 24.11 It continues. This section continues to apply after your account closes.

25.1 Governing law. The Federal Arbitration Act governs Section 24. Otherwise, these Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict of laws rules. If a court or arbitrator decides that Delaware law can't apply to you, the laws of the US state where you live apply instead. This choice doesn't take away the protection of the consumer protection laws of the state where you live, which still apply to you. 25.2 Courts. Disputes that are not arbitrated go to the state or federal courts for the county where you live, or the state or federal courts located in New Castle County, Delaware. You choose which. BetterStep will bring a court case against you only in the courts for the county where you live, or in small claims court. You and BetterStep agree to the jurisdiction of those courts for these disputes. 25.3 Jury trial. Where the law allows, you and BetterStep each give up the right to a jury trial in any court case about a dispute. This doesn't apply in California, Georgia (the US state) or North Carolina. 25.4 Time limit. To the fullest extent the law allows, a dispute must be started (by arbitration or in court) within one year after it arises. If the law where you live sets a longer minimum period for that type of claim, that longer minimum applies instead. After that, the claim is permanently barred. Section 26 lists states with their own rules.

California residents. • Section 20.3(c) (release of claims based on ordinary negligence) and Section 25.3 (jury waiver) don't apply to you. • Nothing in these Terms waives your rights under the Consumers Legal Remedies Act or other California consumer protection laws. • Notice under California Civil Code Section 1789.3: ◦ BetterStep is provided by better step pro LLC, 13 M. Tamarashvili, Tbilisi, Georgia; info@betterstep.io; +995 599 11 10 60. ◦ BetterStep is free unless you buy a paid plan; any price is shown before you buy (Section 13). ◦ To resolve a complaint or get more information, contact us. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N-112, Sacramento, CA 95834, or by phone at (800) 952-5210. Alabama, Florida, Idaho, Mississippi, Missouri, Montana, Oklahoma, South Carolina, South Dakota and Vermont residents. Section 25.4 (time limit) doesn't shorten the time your state's law gives you to bring a claim. Georgia (US state) and North Carolina residents. Section 25.3 (jury waiver) doesn't apply to you. Montana residents. Section 20.3(c) (release of claims based on ordinary negligence) doesn't apply to you. New Jersey residents. Sections 20 (release), 22 (limits on liability), 23 (your responsibility for claims) and 25.4 (time limit) apply to you only as far as New Jersey law allows. In particular, none of them limits: • the liability of the BetterStep parties for their negligence, gross negligence or intentional acts that cause death or personal injury; • your rights under the New Jersey Consumer Fraud Act, the Truth-in-Consumer Contract, Warranty and Notice Act, the Punitive Damages Act, the Products Liability Act or New Jersey's Uniform Commercial Code; or • any damages, fees or costs those laws let you recover. Texas residents. Nothing in these Terms waives your rights under the Texas Deceptive Trade Practices-Consumer Protection Act. Under Section 25.4, you have at least 2 years to bring a claim. All states. If your state's law doesn't allow part of Sections 20 to 23 or 25.4 to apply to you, that part applies only as far as your state's law allows, and the rest still applies. Nothing in these Terms waives a right that your state's consumer protection laws say can't be waived. This paragraph doesn't apply to New Jersey residents; the New Jersey paragraph above says which parts of these Terms are limited for you.

27.1 Your local rights. If you live outside the United States, Sections 24 (arbitration), 25.2, 25.3 and 25.4 don't apply to you. The consumer protection laws of the country where you live apply wherever they can't be excluded by contract, and nothing in these Terms takes away those rights. Sections 20 to 23 apply only as far as those laws allow. 27.2 Georgia (the country). • These Terms are governed by the laws of Georgia. • The courts of Tbilisi have jurisdiction, without affecting any right you have to go to court where you live. • Right to withdraw. You have 14 days to withdraw from a paid plan. When you buy, the app will ask whether you want the plan to start right away. If you agree, and confirm that you lose the right to withdraw once it starts, the right doesn't apply to the service already provided. 27.3 The European Union and the United Kingdom. When we offer BetterStep there: • you may bring claims in the courts where you live; • you have the rights the law gives you for digital services, including the 14-day right to withdraw described in Section 27.2; • we are responsible for loss you suffer that was a foreseeable result of our breaking these Terms or our negligence, and nothing in these Terms limits liability that your local law doesn't allow to be limited.

28.1 Apple. If you downloaded BetterStep from Apple's App Store: • These Terms are between you and BetterStep only, not Apple. BetterStep, not Apple, is solely responsible for BetterStep and its content. • Your license to use BetterStep (Section 15.1) is limited to Apple-branded products you own or control, as permitted by the Usage Rules in Apple's Media Services Terms and Conditions. BetterStep may also be used by other accounts linked to you through Family Sharing or volume purchasing, as those rules allow. • Apple has no obligation to provide any maintenance or support for BetterStep. • If BetterStep fails to meet any warranty that applies, you may notify Apple, and Apple will refund the purchase price (if any) to you. To the fullest extent the law allows, Apple has no other warranty obligation for BetterStep. Any other claims, losses, liabilities, damages, costs or expenses caused by a failure to meet a warranty are BetterStep's responsibility, as far as these Terms allow. • BetterStep, not Apple, is responsible for addressing any claims by you or anyone else relating to BetterStep or your use of it, including product liability claims, claims that BetterStep fails to meet a legal or regulatory requirement, and claims under consumer protection, privacy or similar laws. • If anyone claims that BetterStep or your use of it infringes their intellectual property rights, BetterStep, not Apple, is responsible for investigating, defending, settling and discharging that claim. • You must follow the terms of any third-party agreement that applies when you use BetterStep (Section 14.3), and the legal restrictions in Section 2.3. • Questions, complaints and claims about BetterStep go to BetterStep (Section 31). • Apple and its subsidiaries are third-party beneficiaries of these Terms. Once you accept these Terms, Apple has the right (and is considered to have accepted it) to enforce them against you as a third-party beneficiary. 28.2 Google. If you downloaded BetterStep from Google Play, Google's terms apply to your use of Google Play. Google is not a party to these Terms and is not responsible for BetterStep.

29.1 Your consent. You agree that we may give you contracts, notices, disclosures and other communications electronically, in the app or by email to the address on your account. These count as "in writing". 29.2 What you need. You need a device that can run the current version of the BetterStep app and receive and save email. You can save or print these Terms from our website. 29.3 Paper copies. You can ask for a paper copy of any notice or of these Terms, free of charge, by emailing info@betterstep.io. 29.4 Taking back your consent. You can take back this consent by emailing info@betterstep.io. BetterStep works only electronically, so we would then close your account. 29.5 Keep your email current. Keep your email address up to date in the app. A notice sent to the email address on your account counts as received when sent. 29.6 Notices to us. Send notices to info@betterstep.io. Legal notices can also go by mail to better step pro LLC, 13 M. Tamarashvili, Tbilisi, Georgia.

30.1 Whole agreement. These Terms, including the Community Guidelines (if you use the community) and any purchase terms shown at checkout, are the whole agreement between you and BetterStep about BetterStep. They replace any earlier terms, except that disputes about the period before these Terms took effect follow Section 18.5 and Section 24.10. If purchase terms shown at checkout conflict with these Terms about a purchase, the purchase terms apply to that purchase. 30.2 If part can't be enforced. If a court or arbitrator finds any part of these Terms unenforceable for a particular claim or place, that part is enforced as far as the law allows there, and the rest of these Terms still applies. Section 24.9 has its own rule for the arbitration agreement. 30.3 No waiver. If we don't enforce part of these Terms, we can still enforce it later. 30.4 Transfer. You may not transfer your rights or duties under these Terms. We may transfer ours to an affiliate or to a company that takes over BetterStep or its business (for example a new US company, or a buyer). We'll tell you if that happens. 30.5 Events beyond our control. We are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, war, power or internet failures, or failures of other companies' services. 30.6 Our relationship. These Terms don't create any partnership, employment, agency or fiduciary relationship between you and BetterStep. 30.7 Who can enforce these Terms. Only you and BetterStep can enforce these Terms, except that: • the other BetterStep parties can rely on Sections 20 to 24; and • Apple can enforce them as Section 28.1 says. 30.8 Headings and language. Headings are for convenience only. If we translate these Terms, the English version applies if there is any conflict, unless the law where you live requires otherwise. 30.9 Accessibility. If you need these Terms in another format, email info@betterstep.io.